D. Lgs. n. 206/2005

 

We advise buyers to read the descriptions carefully, assessing the size, the colors and anything else specific to each object.

Contact the seller for any questions or concerns to be satisfied with your purchase.

 

ORDER

 

The customer can buy the products in the electronic catalog of CasaOmnia as described.

The order is confirmed by automatic forwarding of the „Order receipt confirmation of your order“, sent by e-mail to the email address communicated by the Customer.

Such a confirmation of your order will contain date of the order, delivery address, billing address and an „Order Number“ to be used in any further communication with CasaOmnia and used in the motive of a possible Bank Transfer.

In case of bank transfer the order processing will start following receipt of payment.

In case of cancellation of the order, CasaOmnia ensure timely notification to the customer.

 

SHIPPING

 

NATIONAL SHIPPING

Shipments will be made by express delivery to your home via national couriers. The shipping costs are calculated based on weight and volume of products.

With each delivery effected by us, the customer will be provided with „Tracking code“ so that he can check in real time the status of your shipments.

Shipment in Italy is free for orders with total value of more than € 299.00.

Delivery times are generally those indicated in the description of the article, but they can sometimes vary according to the availability of manufacturing companies.

Delivery times are between 1 and 5 working days.

Upon receipt of the order the customer must check:

1. the number of packages, rejecting the shipment if there was no correspondence between the number of packages in the shipping document and those delivered;

2. that arrived parcels do not make breacking noise, in this case refuse the delivery;

3. the integrity of packaging and sealing, rejecting the shipment if the packages are damaged or opened;

As usual, any damage or the mismatch in the number of packages must be immediately reported to the courier REFUSING the goods.

WARNING: By signing and accepting the shipment declares that packages have arrived undamaged at destination.

In case of refusal report by mail at logistica@casaomnia.it motivations.

These reasons will be examined by our logistics department, and will be taken the most appropriate resolution measures.

 

INTERNATIONAL SHIPPING

Shipments will be made by express delivery to your home via private couriers International.

The shipping costs are calculated based on weight and volume of products.

International shipments are available all over the world.

Any customs charges for shipments to non-EU countries are charged to the customer.

Delivery times are between 3 and 7 working days, but may vary depend to destination or volume of purchased products.

Upon receipt of the order the customer must check:

1. the number of packages, rejecting the shipment if there was no correspondence between the number of packages in the shipping document and those delivered;

2. that arrived parcels do not make breacking noise, in this case refuse the delivery;

3. the integrity of packaging and sealing, rejecting the shipment if the packages are damaged or opened;

As usual, any damage or the mismatch in the number of packages must be immediately reported to the courier REFUSING the goods.

WARNING: By signing and accepting the shipment declares that packages have arrived undamaged at destination.

In case of refusal report by mail at logistica@casaomnia.it motivations.

These reasons will be examined by our logistics department, and will be taken the most appropriate resolution measures.

 

WARRANTY

 

All our products are guaranteed 2 to 5 years according to the provisions of manufacturers.

Any type of malfunction can be announced within this period by mail at info@casaomnia.it.

CasaOmnia for the application of the guarantee, will act as an intermediary between the customer and the manufacturer.

The goods must be sent to our office, after our authorization, for the verification of the malfunction signaled.

The responsibility and the costs of shipment are borne by the customer.

Once we verified the fault will ship the item the product manufacturer for a replacement or repair.

We will return to the customer the item replaced or repaired.

 

DISPUTE RESOLUTION

 

It informs the consumer resident in Europe that the European Commission has set up an online platform that provides an alternative dispute resolution tool.

This tool can be used by the European Consumer to resolve by non-judicial any dispute relating to contracts of sale of goods and services entered into a network and / or resulting therefrom.

Therefore, if you are a consumer established in Europe, it can use this platform for the resolution of any dispute rising from the online contract placed on this website.

The European ODR platform is available at the following link: https://webgate.ec.europa.eu/odr

 

RIGHT OF WITHDRAWAL

 

You have the right to terminate the contract, without giving any reason within 14 days.

The withdrawal period will expire after 14 days from the day when you or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

To exercise the right of withdrawal, you must inform us Vidma S.R.L. – Via Camaldolilli, 167-80131 Naples Tel. 08119244422 – E-mail: info@casaomnia.it of Your decision to withdraw from this contract by an explicit statement (eg a letter sent by e-mail or mail).

For this purpose may use the model withdrawal form attached here, but is not required. To respect the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the expiration of the withdrawal period.

Sales via the Internet are governed by Legislative Decree n. 206/05 (arts. 50 to 68) which regulates the matter of distance contracts, that is done outside of business premises.

This legislation establishes the right of withdrawal, or the ability for the consumer to return the product purchased and the reimbursement of expenses incurred.

This right is reserved exclusively for the people (consumers), who buys goods for purposes not related to his professional activity, or does the purchase by indicating in the order form to CasaOmnia a reference to VAT.

So it can not be exercised by legal persons and natural persons acting for purposes relating to their professional activity.

To exercise the right of withdrawal you must sent, within 14 of receipt of goods, a communication that will inform us your intention to cancel the contract. The costs of returning the product are borne by the consumer.

To exercise the right of withdrawal, the product must be returned intact, namely:

• must be in original packaging

• there must be the integral elements of the product (accessories, cables, instruction manuals etc)

• The product must not be damaged for reasons other than transportation.

 

PROCEDURE FOR THE EXERCISE OF THE RIGHT OF WITHDRAWAL

In case you have made a purchase at our site and want to withdraw from the purchase, you will need to follow these simple steps:

1. To exercise this right, the customer must send the company any explicit communication to the contacts listed above within 14 days from the date of receipt of goods.

2. Provide, using a courier of your choice, shipping the product carefully packed in original packaging and complete with all accessories, instruction manuals and everything in origin content.

3. Ensuring against theft and transport damage shipping and bear the resulting costs. If the product delivered was not insured for the value indicated on the invoice, in case of damage or loss during transportation, CasaOmnia reserves the right to charge for any damages incurred by holding them to be repaid.

4. Indicate the name of the sender on the package and ship the product to the address below.

VIDMA s.r.l.
Via Camaldolilli, 167
80131 Napoli (NA)
Tel. 08119244422

 

EFFECTS OF WITHDRAWAL

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery, without undue delay and in any event no later than 14 days from the day we are informed about your decision to withdraw from this contract.

The redemption may be retained beyond 14 days only until you have supplied evidence of having sent back the goods or until these have not been received by us, depending on which situation occurs first.

These refunds will be made using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any case, will not incur any fees as a result of such a refund, the refund may be suspended until receipt of the goods.

You shall send back the goods to us

VIDMA s.r.l.
Via Camaldolilli, 167
80131 Napoli (NA)
Tel. 08119244422

 

or to address that we notify you, authorized by us, without undue delay and in any case within 14 days from the day on which you communicate your withdrawal from this contract.

The deadline is met if you send back the goods before the expiration of the 14 day period.

The costs of returning the goods are borne by you.

You are responsible, only the decrease in the value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal is excluded in the following cases provided dall’art.59 of the Consumer Code:

a) service contracts after the full performance of the service if the execution and ‚began with the express consent of the consumer and with the acceptance of the loss of the right of withdrawal once the full execution of the contract by the trader;

b) the supply of goods or services whose price is dependent on fluctuations in the financial market that the trader is not able to control, which may occur during the withdrawal period;

c) the supply of goods made to specifications or clearly personalized;

d) the supply of goods which are liable to deteriorate or expire rapidly;

e) the supply of sealed goods which are not suitable to be returned for hygienic reasons or related to the protection of health and were unsealed after delivery;

f) the supply of goods which, after delivery, according to their nature, inseparably mixed with other items;

g) the supply of alcoholic beverages, the price of which has been agreed upon conclusion of the sales contract, the delivery of which can only take place after thirty days and the actual value of which is dependent on fluctuations in the market which can not be controlled by the trader;

h) contracts where the consumer has specifically requested a visit from the trader for the purpose of carrying out urgent repairs or maintenance. If, on the occasion of such visit, the trader provides services in addition to those specifically requested by the consumer or goods other than replacement parts necessary to perform maintenance or repairs, the right of withdrawal shall apply to those additional services or goods;

i) the supply of sealed audio or video recordings or sealed computer software which were unsealed after delivery;

j) the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications;

k) contracts concluded at a public auction;

l) the provision of accommodation for residential purpose, transport of goods, the automobile rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance;

m) the supply of digital content which is not tangible medium if the performance has begun with the express consent of the consumer and his acceptance of the fact that in that case he would lose his right

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