You have the right to withdraw from the contract, without stating the reasons, within 14 days.
The withdrawal period expires after 14 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.
To exercise the right of withdrawal, you must inform us VIDMA S.R.L. – Via Camaldolilli, 167 – 80131 Naples Tel. 081 1957 0168 – E-mail: firstname.lastname@example.org of its decision to withdraw from this contract through an explicit declaration (for example letter sent by e-mail or post).
To this end, you can use the attached withdrawal form by clicking here, but it is not mandatory. To comply with the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.
Product sales via the Internet are governed by Legislative Decree no. 206/05 (articles from 50 to 68) which regulates the matter of distance contracts, that is carried out outside business premises.
This legislation establishes the right of withdrawal, or the possibility for the consumer to return the purchased product and to obtain reimbursement of the expenses incurred.
This right is reserved exclusively for private persons (consumers), who purchase the goods for purposes not related to their professional activity, or do not make the purchase by indicating a reference to VAT in the order form to CasaOmnia.
Therefore it cannot be exercised by legal persons and natural persons acting for purposes related to their professional activity.
To exercise the right of withdrawal it is necessary to send, within 14 of the receipt of the goods, a communication in which the will to withdraw from the contract is expressed. The costs of returning the product are borne by the consumer.
In order for the right of withdrawal to be validly exercised, the returned product must be intact, ie:
- the original packaging must be present
- the integral elements of the product must be present (accessories, cables, instruction manuals, etc.)
- the product must not have suffered damage due to causes other than transportation.
PROCEDURE FOR THE EXERCISE OF THE RIGHT OF WITHDRAWAL
If you have made a purchase at our site and wish to withdraw from the purchase, you will need to follow this simple procedure:
- To exercise this right, the customer must send the company any explicit communication to the contacts indicated above within 14 days from the date of receipt of the goods.
- Provide, using a courier of your choice, the shipping of the product carefully packed in its original packaging complete with all accessories, instruction manuals and everything originally contained.
- Insure the shipment against theft and damage caused by transport and pay the related costs. If the returned product has not been insured for the value indicated on the invoice, in the event of damage or loss during transport, CasaOmnia reserves the right to charge for any damages sustained by withholding them from the sums to be repaid.
- Indicate the sender’s name on the packaging and send the product to the address below.
Via Camaldolilli, 167
80131 Napoli (NA)
Tel. 081 1957 0168
EFFECTS OF THE WITHDRAWAL
If you withdraw from this contract, you will be reimbursed for all payments made to us, including delivery costs, without undue delay and in any case no later than 14 days from the day we are informed of your decision to withdraw from this contract.
The reimbursement could be withheld more than 14 days only until you have demonstrated that you have sent back the goods or until these have been received by us, depending on which situation occurs first.
These refunds will be made using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any costs as a result of such reimbursement, the reimbursement may be suspended until receipt of the goods.
Please send back the goods or hand them over to us
Via Camaldolilli, 167
80131 Napoli (NA)
Tel. 081 1957 0168
or at the address we will communicate to you in response to the request authorized by us, without undue delay and in any case within 14 days from the day on which you notified us of your withdrawal from this contract.
The deadline is met if you send back the goods before the 14-day period expires.
The costs of returning the goods will be at your expense.
You are only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
The right of withdrawal is excluded in the following cases provided for by Article 59 of the Consumer Code:
a) service contracts after the complete performance of the service if the execution has begun with the express agreement of the consumer and with the acceptance of the loss of the right of withdrawal following the full execution of the contract by the professional;
b) the supply of goods or services whose price is linked to fluctuations in the financial market that the professional is not able to control and which may occur during the withdrawal period;
c) the supply of goods made to specifications or clearly personalized;
d) the supply of goods that are likely to deteriorate or expire rapidly;
e) the supply of sealed goods that do not lend themselves to being returned for hygienic reasons or connected to health protection and have been opened after delivery;
f) the supply of goods which, after delivery, are inherently mixed with other goods;
g) the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the sales contract, which can be delivered only after thirty days and whose actual value depends on fluctuations on the market that cannot be controlled by the professional;
h) contracts in which the consumer has specifically requested a visit by the professional for the purpose of carrying out urgent repair or maintenance work. If, on the occasion of such visit, the professional provides services in addition to those specifically requested by the consumer or goods other than the spare parts necessary to carry out maintenance or repairs, the right of withdrawal applies to such services or additional goods;
i) the supply of sealed audio or video recordings or sealed computer software that have been opened after delivery;
j) the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications;
k) contracts concluded at a public auction;
l) the supply of accommodation for non-residential purposes, the transport of goods, car rental services, catering services or services relating to leisure activities if the contract provides for a specific date or period of performance;
m) the supply of digital content through non-material support if the execution started with the consumer’s express agreement and with his acceptance of the fact that in such a case he would have lost the right of withdrawal.